You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
I was so disappointed with my order which arrived in the wrong colour and not the items I had ordered. Could not recommend this clothes to anyone, you will not get what you ordered.
The dress is beautiful. I do recommend sizing down as it runs larger than I expected.
I am however not satisfied with the client service process. I have emailed many times to ask for assistance with my return. I sent emails from two separate accounts hoping someone would get back to me. No one did. Therefore, I sent in my return on my expense with no direction on how to send it or what to include inside the packaging. I still have not received a refund or confirmation of the return.
All in all - dress is great if you choose to keep it. Returning and communication from the team has been frustrating.
M
Summer Organza Dress Church Hat with Bowknot Michael F
Excellent quality
Bought this hat as a Christmas present for my wife who happens to be a professional fashion stylist and is VERY particular about quality. She absolutely loved it!
The hat was delivered quickly and looked exactly as advertised. I’m usually skeptical about ordering products online because they so often are nothing like the photos. We were very pleased with this hat, however. It’s beautiful and the quality is A1.
